Politique de remboursement
Return & Refund Policy – Qyntrava
Customer satisfaction is our priority.
Return Period
Customers may request a return within 14 days of receiving their order.
Return Eligibility
To qualify for a return:
- Products must be unused and in their original condition.
- Products must be returned in their original packaging.
- Proof of purchase may be required.
- Products must be suitable for resale.
Return Process
Please contact our customer support team before returning any item. Once your request is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Refund Processing
After the returned item has been received and inspected, approved refunds will be processed within 7 business days to the original payment method.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Clearance or final-sale items
- Certain hygiene and personal care products
Contact Information
Store Name: Qyntrava
Address: 12 Rue des Haudriettes, 75003 Paris, France
Phone: +33 142716144